SpeedyPH

Account Deletion

Privacy Policy

Speedy customers and riders can request account deletion in the app. This page explains the deletion steps, what data is deleted, and what records may be retained or anonymized for refunds, disputes, fraud prevention, tax, safety, payout, and legal obligations.

In-app deletion Email OTP verification Profile data removed Required records anonymized

Who This Applies To

Speedy customer accounts used for ordering, delivery tracking, saved addresses, payments, refunds, and customer support, plus Speedy rider accounts used for dispatch, live delivery tracking, proof-of-delivery, payouts, remittance, verification, and rider support.

Verification Required

Account deletion requires confirmation inside the app and a one-time password sent to the registered email address.

Effective Date

Effective June 2026. This page may be updated as Speedy services evolve.

How To Delete Your Account In The App

  1. Open the relevant Speedy app and sign in to your account.
  2. Go to your profile, account dashboard, or account settings.
  3. Choose Delete account or the rider-account deletion option shown in the app.
  4. Read the in-app deletion notice and continue.
  5. Send the email OTP to your registered email address.
  6. Enter the OTP, then confirm deletion.

After a successful request, the app clears your local session and the backend removes account access for the affected customer or rider account.

Data Deleted From Your Account

  • Login and profile data: customer or rider account access, profile identity fields, and authentication records.
  • Saved app data and preferences: saved addresses, saved customer locations, favorites, rider profile preferences, and related account settings where stored on Speedy systems.
  • Security data: active sessions, notification tokens, and OTP records linked to the deleted customer or rider account.
  • Direct identifiers: direct customer or rider identifiers are removed from active records and anonymized from retained order, dispatch, or payout records where appropriate.
  • Rider-only data where applicable: rider verification-contact details, account-status links, and rider session access are removed from active rider records after a successful deletion request.

Records That May Be Retained Or Anonymized

Some records cannot always be deleted immediately because Speedy may need them to complete service, protect users, or comply with law. These records are retained only as needed and are deleted or anonymized when appropriate.

  • Orders and deliveries: order status, delivery timeline, proof records, merchant or rider workflow records, dispatch history, and customer-visible order history needed for service operation.
  • Payments and refunds: COD, QR Ph online payment references, payment-provider confirmation records, wallet records, payout or remittance records, refund status, chargeback, reconciliation, and settlement records.
  • Safety and support: fraud review, misuse reports, damage claims, dispute handling, safety investigations, and support communications.
  • Legal and tax records: records required for accounting, audit, tax, regulatory, legal, or law-enforcement obligations.

If You Cannot Access The App

If you cannot sign in or cannot access the delete option, contact Speedy support from the email or phone number connected to your account. We may request verification before processing deletion to protect your account from unauthorized requests.